Communication Policy

Electronic Communication

The email address is monitored intermittently.  If you need to contact the practice urgently, please call the main phone number (07) 4635 6111.

To ensure privacy practice doctors and staff will only communicate private information in person, over the phone (after confirming the identity of the caller) or by mail.  

As we are unable to verify the identity of the person sending an email to the Practice, private information will not be returned via email.

Practice Communications

GPs in the practice may be contact during normal opening hours.  If the GP is with a patient, a message will be taken, and the reception staff will advise you when it is likely that the GP will return your call.  In an emergency your call will always be put through to a GP. This practice does communicate via phone, post, fax and email with patients and other services with preference to phone, post or fax.